Customer Service Policy

BUSINESS HOURS

Our online store opens 24 hours everyday. Customers can place order through our website at anytime. Our products are up to date and inventory is correct.
Our sales representatives are here to assist you Monday to Saturday from 9:00 to 21:00 (9am - 9pm) and Sunday from 12:00 - 21:00 (12pm - 9pm).
You can contact our sales representative on Facebook and LINE chat.
FACEBOOK CHAT
LINE ID: @charactersstudio

We offer free shipping for every order via Thai standard postal service
We offer free EMS shipping for order of over 1,000 baht
We do not have additional charges for packaging of the items
We ship Monday to Friday at 14:00 (2pm) and Saturday at 11:00 (11am).
Orders that are fully paid 1 hour prior to our regular shipment time is guarantee same day delivery.
Orders that are paid after shipment hour will be delivered the next day

If you place an order online, you can choose to pay either via Paypal or Bank Transfer.
If you choose to pay via Paypal, you will be redirect to Paypal checkout page to complete your purchase. Paypal is secure and safe.
If you choose to pay via bank transfer, please select "bank transfer" at checkout and you will receive instructor with bank information in the confirmation email.
Please pay fully 24 hours after you place your order.

We offer 7 days exchange policy! If the clothes you buy doesn't fit, you can exchange for a different size. Or if you are dissatisfy with the products, you can return them within 7 days after you receive the products from us.
Please contact us via LINE, phone, facebook or email to inform us of your intent to exchange or return.
Customers will have to pay for the shipping fees for exchange and return item.
We will send you a new item free of charge 1 time for the first exchange only. Every exchanges made after that for the same order will be charged to customer.
Exchanged and returned products must still have the hag tag, have no damages, have not been washed.
After 7 days, we will not accept the products back.